Condiciones generales de compra

Buy in Flores del Sur

Making a purchase on our website couldn’t be easier: you just have to enter our online store, add the items you want to your basket and when you finish, click on Place order to access the payment page and finalize your order. Do not forget that to make cash on delivery payments you must choose the carrier Paquetería Express.

As soon as we receive notification of your order, we will send you an email to confirm it. This confirmation email is for information only and in no case implies or entails the existence of a contractual relationship. Once we have processed the order we will send you a receipt. This receipt will confirm the existence of a contract.

Please check your email inbox as sometimes the confirmation email we send ends up in the spam folder. If you have contacted us or made an order, please review this folder and we advise you to mark Flores del Sur emails as safe. We assure you that in Flores del Sur we do not send unwanted emails or spam and we only contact our clients when it is necessary for the good end of a transaction.

Taxes

The prices shown include the legally applicable Value Added Tax (VAT) and are indicated in euros. Unless expressly indicated otherwise, the prices indicated do not include shipping costs.

The accounts activated for professionals and wholesalers show the prices without VAT.

Payment methods

In Flores del Sur the following payment methods are offered:

Bank transfer (If you select bank transfer, you will be provided by email with two details of the account to which you must make the transfer.)
Credit/debit card VISA / MASTERCARD / REDSYS

credit card security

At Flores del Sur we work with entities that offer secure payment methods with fraud prevention and ensure the protection of our website and our customers. Regardless, for even higher security, we work everything in a secure https environment.

shipments

Flores del Sur makes international shipments and adjusts its shipping rate according to the destination. The total prices of the shipment of an order can be verified autocalculated in the summary of the cart. You can check our shipping policy in detail on this page.

Service quality guarantee

We always work to give our customers the best product and service at a fair price. If you wish to make a complaint or have any suggestion on how to improve, please contact us through our contact form. Any comment or complaint that you send us will be treated with the strictest confidentiality and will be processed promptly.

In turn, there are complaint forms available to the consumer. Click here to manage.

Right of withdrawal

You have the right to withdraw from this contract within a period of 14 calendar days without justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by certified mail, fax or email):

Seller ID:

Company name: FLORES DEL SUR MART SL
Address: Partida l olla 93, 03590, Alicante, Spain
Email: info@Flores del Sur.com
Customer service phone: +34 633 45 92 04
Customer service hours: Monday to Friday from 9:00 a.m. to 6:00 p.m.
Tax identification number: X9359715A

You can use the withdrawal form model that appears at the bottom of this page, although its use is not mandatory.

To comply with the withdrawal period, it is enough that the communication regarding the exercise by you of this right is sent before the corresponding period expires. Consequences of withdrawal In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, depending on which condition is met first.

You must return or deliver the goods directly to us at:

without undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired. [You must bear the direct cost of returning the goods]. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

Withdrawal form model

Procedure for returns / withdrawals

To exercise the right of withdrawal, you must notify:

your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by registered mail, fax or email). You can use the model withdrawal form that appears at the bottom of the page, although its use is not mandatory. You also have the option of completing and electronically sending the withdrawal form model or any other unequivocal statement through our contact form. If you resort to this option, we will notify you without delay in a durable medium (for example, by email) the receipt of said withdrawal.

Consequences of withdrawal

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, depending on which condition is met first. You must return or deliver the goods directly to us, without undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired. You must bear the direct cost of returning the goods. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

Flores del Sur is not responsible for the costs of returning the products.

If the goods, due to their nature, cannot normally be returned by post, you must assume the direct cost of returning the goods, which will cost €5.99 (peninsula and Balearic Islands) if processed through Flores del Sur.

If the goods, by their nature, cannot normally be returned by post and a reasonable estimate of the cost of return cannot be made in advance, you must bear the direct cost of returning the goods. It is estimated that this cost rises to approximately 29 euros maximum (peninsula and Balearic Islands).

Exclusion of the right of withdrawal for certain merchandise

The right of withdrawal will not be applicable to contracts that refer to:
– The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the employer cannot control and that may occur during the withdrawal period.
– The supply of goods made according to the specifications of the consumer and user or clearly personalized.
– The supply of goods that can deteriorate or expire quickly.
– The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
– The supply of goods that, after their delivery and taking into account their nature, have been mixed inseparably with other goods.
– The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
– The supply of daily press, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.

Withdrawal form model

Notice of withdrawal

– For the attention of:

(You should only fill in and send this form if you wish to withdraw from the contract)

– To the attention of [here you must insert the name of the employer, his full address and, if available, his fax number and email address]:

– I hereby notify you/we (*) that I withdraw from my/we withdraw from our (*) contract for the sale of the following good/provision of the following service (*)

– Ordered on/received on (*)

– Name of the consumer and user or consumers and users

– Domicile of the consumer and user or consumers and users

– Signature of the consumer and user or of the consumers and users (only if this form is submitted on paper)”

– Date

(*) Delete as appropriate.

Condiciones generales de compra

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