At Floresdelsur MART SL, we take the protection of your personal data very seriously. We want you to know exactly how we use it, why we need it, and what rights you have. Below, we explain everything clearly and simply.

Who are we and who handles your data?

The company responsible for processing your data is:

What do we use your data for?

We use your personal data for several purposes, always with a clear objective:

• To assist you: Respond to your inquiries, resolve doubts, and handle any issues you may have.
• To manage your account: If you register on our website, we use your data so you can access your purchase history, addresses, and wish lists.
• To process your purchases: This includes managing payment, shipping your products, handling returns, and issuing invoices.
• To prevent fraud: We carry out security checks to protect both you and our company.
• For marketing and advertising: With your permission, we send offers, promotions, and news that we believe may interest you, based on your purchases and browsing activity.
• To improve our services: We analyze how you use our website to make it easier to use and to improve our products and services.
• For surveys: Sometimes we ask for your feedback to improve the quality of our products and the service we provide.
• For giveaways and contests: If you participate, we use your data to manage your entry and, if you win, to deliver your prize.
• For recruitment processes: If you send us your CV, we use your data to evaluate your application for our hiring processes.

Why are we allowed to use your data?

Our legal basis for processing your data depends on the situation:

• Performance of a contract: When you purchase something or register as a user, we are fulfilling a contract with you.
• Your consent: In many cases, such as sending newsletters or commercial communications, we request your explicit permission. You can withdraw this consent at any time.
• Legitimate interest: We believe we have a legitimate interest in, for example, responding to your inquiries, sending you recommendations for products similar to those you have purchased, or conducting quality surveys.
• Legal obligation: Sometimes, the law requires us to process your data, for example, to comply with tax obligations or respond to rights requests.

Who do we share your data with?

To offer you our services, it is necessary to share your information with certain third parties, always securely:

• External service providers: Companies that assist us with logistics (shipping), payments, technology, marketing, and advertising.
• Authorities and public administrations: If required by law, we will share your data with judicial or governmental authorities.

Some of our technology providers have servers outside the European Union. To ensure your data is protected, we use Standard Contractual Clauses approved by the European Commission.

What rights do you have over your data?

You have full control over your information. You can exercise the following rights at any time:

• Access: You can request a copy of the personal data we hold about you.
• Rectification: You can correct your data if it is inaccurate or incomplete.
• Erasure: You can request that we delete your data (also known as the “right to be forgotten”).
• Objection: You can object to us using your data for certain purposes, such as direct marketing.
• Restriction of processing: You can request that we temporarily suspend the use of your data.
• Portability: If processing is based on your consent or a contract, you can request a copy of your data in a standard format to transfer it to another company.
• Withdraw consent: If you have given us permission for something, you can withdraw it at any time.

How to exercise your rights?
You can send an email to info@floresdelsur.fr. We will ask you to identify yourself to make sure it’s you. You can also file a complaint with the Spanish Data Protection Agency (AEPD) if you believe we have not handled your request correctly.

About the accuracy of data and minors

• You guarantee that the data you provide us is accurate and truthful.
• Our services are aimed at people over 18 years of age. If you are a minor, the use of our platforms is the responsibility of your parents or guardians. We do not knowingly collect data from minors.

Changes to our privacy policy

We may update this policy if there are legal changes or modifications to our operations. If this happens, we will announce it in this section so you are always informed. If the changes are significant and you are a registered user, we will inform you directly.