Shopping at Floresdelsur

Making a purchase on our website couldn’t be easier: simply visit our online store, add the items you wish to your cart, and when you are finished click on “Place Order” to access the payment page and complete your order. Please note that for cash on delivery payments you must select the Paquetería Express shipping option.

Once we receive notification of your order, we will send you an email to confirm it. This confirmation email is for informational purposes only and in no way implies or constitutes a contractual relationship. Once we have processed the order, we will send you a receipt. This receipt will confirm the existence of a contract.

Please check your email inbox, as sometimes the confirmation email we send ends up in the spam or junk folder. If you have contacted us or placed an order, please check this folder and we recommend marking emails from Floresdelsur as safe. We assure you that at Floresdelsur we do not send unsolicited or spam emails, and we only contact our customers when necessary for the proper completion of a transaction.

Taxes

The prices shown include the legally applicable Value Added Tax (VAT) and are indicated in euros. Unless expressly stated otherwise, the indicated prices do not include shipping costs.

Accounts activated for professionals and wholesalers display prices without VAT.

Payment Methods

At Floresdelsur, the following payment methods are available:

• Bank transfer (If you select bank transfer, we will provide you by email with the account details to which you must make the transfer.)
• Credit/Debit Card VISA / MASTERCARD / REDSYS

Credit Card Security

At Floresdelsur, we work with entities that offer secure payment methods with fraud prevention and ensure the protection of our website and our customers. Additionally, for even greater security, we operate entirely in a secure https environment.

Shipping

Floresdelsur ships internationally and adjusts its shipping rates according to destination. The total shipping cost of an order can be automatically calculated in the cart summary. You can check our detailed shipping policy on this page.

Quality of Service Guarantee

We always strive to offer our customers the best products and service at a fair price. If you wish to make a complaint or have any suggestions on how we can improve, please contact us through our contact form. Any comments or complaints you send us will be treated with the utmost confidentiality and processed promptly.

In addition, complaint forms are available to consumers. Click here to manage.

Right of Withdrawal

You have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the last of those goods.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by certified mail, fax, or email):

Seller Identification:

• Company name: Floresdelsur MART SL
• Address: Partida l olla 93, 03590, Alicante, Spain
• Email: info@floresdelsur.fr
• Customer service phone: +34 654 511 258
• Customer service hours: Monday to Friday from 9:00 am to 6:00 pm
• Tax identification number: X9359715A

You may use the withdrawal form template at the end of this page, although its use is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

In case of withdrawal by you, we will refund all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any event no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment you used for the initial transaction unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of the reimbursement. We may withhold the reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or deliver the goods directly to us at:

• Company name: Floresdelsur MART SL
• Address: Partida l olla 93, 03590, Alicante, Spain
• Email: info@floresdelsur.fr
• Customer service phone: +34 654 511 258
• Customer service hours: Monday to Friday from 9:00 am to 6:00 pm
• Tax identification number: X9359715A

Without undue delay and in any event no later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 calendar days has expired. [You must bear the direct cost of returning the goods]. You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Withdrawal Form Template

Procedure for Returns / Withdrawals

To exercise the right of withdrawal, you must notify:

• Company name: Floresdelsur MART SL
• Address: Partida l olla 93, 03590, Alicante, Spain
• Email: info@floresdelsur.fr
• Customer service phone: +34 654 511 258
• Customer service hours: Monday to Friday from 9:00 am to 6:00 pm
• Tax identification number: X9359715A

Your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by certified mail, fax, or email). You may use the withdrawal form template at the end of the page, although its use is not mandatory. You also have the option to complete and submit electronically the withdrawal form template or any other unequivocal statement through our contact form. If you choose this option, we will acknowledge receipt of such withdrawal without delay in a durable medium (for example, by email).

Effects of Withdrawal

In case of withdrawal by you, we will refund all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any event no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment you used for the initial transaction unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of the reimbursement. We may withhold the reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earliest. You must return or deliver the goods directly to us, without undue delay and in any event no later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 calendar days has expired. You must bear the direct cost of returning the goods. You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Floresdelsur does not cover the cost of returning products.

If the goods, due to their nature, cannot normally be returned by mail, you must bear the direct cost of returning the goods, which will be €5.99 (mainland Spain and Balearic Islands) if processed through Floresdelsur.

If the goods, due to their nature, cannot normally be returned by mail and it is not possible to reasonably calculate the return cost in advance, you must bear the direct cost of returning the goods. It is estimated that such cost will be approximately €29 maximum (mainland Spain and Balearic Islands).

Exclusion of the Right of Withdrawal for Certain Goods

The right of withdrawal shall not apply to contracts that refer to:

• The supply of goods or provision of services whose price depends on fluctuations in the financial market that the trader cannot control and that may occur during the withdrawal period.
• The supply of goods made to the consumer’s specifications or clearly personalized.
• The supply of goods that may deteriorate or expire rapidly.
• The supply of sealed goods that are not suitable for return due to health protection or hygiene reasons and have been unsealed after delivery.
• The supply of goods which, after delivery and considering their nature, are inseparably mixed with other goods.
• The supply of sealed audio or video recordings or sealed computer software that have been unsealed by the consumer after delivery.
• The supply of daily newspapers, periodicals, or magazines, with the exception of subscription contracts for the supply of such publications.

Withdrawal Form Template

Withdrawal communication

• To the attention of:
  • Company name: Floresdelsur MART SL
  • Address: Partida l olla 93, 03590, Alicante, Spain
  • Email: info@floresdelsur.fr
  • Customer service phone: +34 654 511 258
  • Customer service hours: Monday to Friday from 9:00 am to 6:00 pm
  • Tax identification number: X9359715A

(only complete and send this form if you wish to withdraw from the contract)

• To the attention of [insert the trader’s name, full address, and, if available, their fax number and email address]:
• I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the sale of the following goods/provision of the following service (*)
• Ordered on/received on (*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is submitted on paper)
• Date

(*) Delete as appropriate.